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1.
Atendimento novo, vida nova

by BRASIL. Secretaria de Administração Federal.

Edition: 3. edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasília : SAF, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15 B8233a] (1).

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2.
Pesquisa de satisfação dos clientes externos do MARE : relatório final

by BRASIL. Ministério da Administração Federal e Reforma do Estado.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasilia : MARE, 1998Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.18B8233p] (2).

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3.
Manual para la señalizacion de oficinas y creacion de unidades de atencion al publico : Programa Nacional de Desburocratizacion

by URUGUAI. Secretaria de la Presidencia de la Republica.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Montevideo : PRONADE, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15U825m] (1).

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4.
Guía para la implantación de cartas de servicios

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Madrid : Ministerio de Administraciones Públicas, 2000Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15G896g] (2).

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5.
Pesquisas de satisfação dos usuários dos serviços públicos : conceitos e instrumentos

by BRASIL. MINISTÉRIO DO PLANEJAMENTO, ORÇAMENTO E GESTÃO.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasilia : ENAP, 2002Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.15B8233p] (3). On order (1).

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6.
Estratégias de orientação para o usuário-cidadão

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Brasilia : ENAP, 2001Availability: No items available On order (1).

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7.
Good practices in citizen-centred service

by BLYTHE, D. Marie | MARSON, D. Brian.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Ottawa : Canadian Centre for Management Development, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.19B6615g] (1).

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8.
Citizen, customer, partner : engaging the public in public management

by Thomas, John Clayton.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Armonk : M. E. Sharpe, 2012Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 1.15T4584c] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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